환불 정책
Fresh food orders
CKFND / 백년떡집 prepares Korean rice cakes and desserts fresh for the scheduled delivery date. Because these are perishable food products, we cannot accept returns or provide refunds for a change of mind after an order has been confirmed, prepared, dispatched, or delivered.
This policy does not affect any rights that cannot be excluded under applicable law.
Cancellations and order changes
If you need to cancel or change an order, please contact us as soon as possible at welcome@ckfnd.com. We will try to help where preparation has not started and ingredients have not been allocated. Once an order is in preparation, dispatched, or delivered, cancellation and refund may not be possible because the products are freshly made to order.
Custom, catering, bulk, and event orders may be subject to the cancellation terms confirmed in the relevant quotation or written order confirmation.
Incorrect, damaged, or quality-affected orders
Please check your order promptly when it arrives. If an item is missing, incorrect, visibly damaged, or reasonably believed to be unsafe or materially below the agreed standard, please do not consume it. Contact us within 2 hours of delivery and provide your order number, a clear description of the issue, and photographs of the product and packaging where available.
After reviewing the circumstances, CKFND may offer an appropriate remedy, such as a replacement, store credit, or refund to the original payment method. We may ask for further information or arrange collection only where necessary for food-safety assessment. Please keep the affected item and packaging until we have advised you otherwise.
Refund timing
Approved refunds are processed to the original payment method within 7 business days. Your bank or payment provider may take additional time to make the credit available. Delivery charges are refundable only where the delivery service or product was materially not provided as agreed.
How to contact us
Email welcome@ckfnd.com or call +852 6792 6582. Please include your name, order number, delivery date, and photographs where relevant so that we can resolve the matter promptly.