배송 정책
Delivery area
CKFND delivers within Hong Kong only. We do not offer international or cross-boundary delivery.
Delivery availability, delivery windows, and serviceability depend on the delivery address, building access, courier capacity, and weather or traffic conditions. We will confirm the delivery date and applicable arrangements with your order.
Delivery charges and complimentary delivery
Delivery charges vary by destination and are shown at checkout or confirmed before payment. Deliveries to the New Territories, remote locations, and outlying islands may carry a higher charge because of additional travel time, routing, or courier requirements.
Orders over HK$1,000 may be eligible for complimentary delivery. Complimentary delivery is subject to the delivery destination, selected delivery time, courier availability, and confirmation by CKFND at checkout or in the order confirmation. Any special destination surcharge, urgent-delivery charge, or additional delivery service not covered by the complimentary-delivery offer will be disclosed before the order is finalised.
Fresh preparation and enjoyment
Every CKFND product is prepared freshly on the same day that it is delivered. To enjoy the intended texture and quality of our Korean rice cakes and desserts, we recommend consuming them on the day of delivery.
Please ensure that someone is available to receive the order at the scheduled time. After delivery, store the products according to any accompanying product instructions and avoid leaving them in unsuitable conditions. CKFND is not responsible for loss of freshness or quality caused by delayed receipt, incorrect storage, or handling after delivery.
Delivery information and unsuccessful delivery
Please provide a complete Hong Kong delivery address, a local contact number, recipient name, building access instructions, and any relevant delivery notes. If the courier cannot complete delivery because the recipient is unavailable, access is restricted, the address is incorrect, or we cannot reach the customer, we will make reasonable efforts to contact you.
A re-delivery, waiting, storage, route-change, or remote-location charge may apply where an unsuccessful delivery is caused by inaccurate information or recipient unavailability. Where delivery to a concierge, reception desk, or nominated person is authorised, delivery to that person will be treated as completed delivery.
Delays and delivery concerns
Although we aim to deliver within the confirmed window, delivery times are estimates. Events outside our reasonable control, including adverse weather, traffic disruption, road restrictions, or courier disruption, may cause a delay or require rescheduling. We will communicate material changes where reasonably practicable.
Please inspect your order as soon as it arrives. For a missing, incorrect, damaged, or quality-affected order, do not consume the affected product and contact us within 2 hours of delivery at welcome@ckfnd.com, with your order number and photographs where available. Please see our Return and Refund Policy for full details.