Privacy policy

Century Korean Food & Desserts, trading as CKFND / 백년떡집 (“CKFND”, “we”, “us”, or “our”), respects your personal-data privacy. This Privacy Policy explains how we collect, hold, use, disclose, and protect personal data when you visit ckfnd.com, place an order, or contact us.

Personal data we collect

We collect personal data that is necessary to operate our store and fulfil your order. This may include your name, telephone number, email address, delivery address, recipient details, order and payment-status information, delivery preferences, messages to us, and any information you voluntarily provide in connection with an enquiry, complaint, or catering request.

When you use the Website, we and our service providers may also collect technical information, such as your device type, browser, IP address, pages viewed, and cookie or similar-technology data. Payment-card information is handled by our payment providers; please do not send full card details to us by email or messaging services.

Why we use personal data

We use personal data to process and fulfil orders; confirm and arrange deliveries; respond to enquiries and complaints; provide customer care; prevent fraud and misuse; maintain business and transaction records; improve our Website and services; and meet legal or regulatory obligations.

We will use your personal data for direct marketing, including offers, products, events, or updates from CKFND, only where you have given the consent required by applicable law. You may withdraw marketing consent at any time by using the unsubscribe option in a marketing message or by emailing welcome@ckfnd.com. Choosing not to receive marketing will not affect transactional messages about your order.

Who may receive personal data

We do not sell or rent personal data. We may disclose personal data only as necessary to trusted service providers who help us operate our store, process payments, host the Website, provide technology support, deliver orders, or obtain professional advice. We may also disclose data where required or permitted by law, to protect our rights or safety, or in connection with a genuine business reorganisation or transfer.

Our service providers may process information outside Hong Kong. Where this occurs, we will take practicable steps to protect personal data and require appropriate confidentiality and security measures.

Cookies and similar technologies

The Website uses cookies and similar technologies to enable essential store functions, remember preferences, understand Website use, and support relevant marketing where you have permitted it. You can manage cookies through your browser settings. Disabling certain cookies may affect the operation of checkout or other Website features.

Retention and security

We keep personal data only for as long as reasonably necessary for the purposes described above, including legal, accounting, food-safety, dispute-resolution, and record-keeping requirements. We take practicable steps to protect personal data against unauthorised or accidental access, processing, loss, use, alteration, or disclosure. No online transmission or storage method is completely secure, however, and customers should use care when submitting information online.

Access and correction requests

You may request access to or correction of your personal data held by CKFND by emailing welcome@ckfnd.com with the subject line “Personal Data Access/Correction Request.” We may need to verify your identity and may charge a fee where permitted by law; if so, we will tell you before processing the request.

Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with its updated date. Material changes will be communicated where

appropriate.